transcend credit union

-IRA's & CD's I was expecting the home buying process to be confusing and intimidating. Yay for us! Transcend Relationship Money Market Account. If you're not a member, join. The staff is amazing. The newly re-imagined brand is centered on the Credit Union's promise to elevate everyday banking experiences, and a more direct reflection of the differences we makes in our members’ lives by helping them reach their financial goals. I send an email to management and waiting on an response and action. -Credit Counseling, Yelp users haven’t asked any questions yet about. Would you recommend this Transcend CU Wyman Main Office location? Most of the employees are very rude and not helpful. They saved me hundreds of dollars a month. Learn more. Here's a credit union that won't give you a unsecured credit card with a 720 fico score at the time. I have been a customer for 20 years (when it was KY Telco). Contact the location and ask about pre-approval, payment address, or payoff address. I recently opened an account with Kentucky Telco after a friend recommended them. 5 reviews of Transcend Credit Union "Best experience ever!! She reviewed my options with me in the terms that I understand. I have tried to ignore it but when I have to drive to Bardstown and Dixie Hwy branches (totally out of the way)just to be treated half way decent...Then there is an issue...I  mean if  it was once or twice, that would be one thing...BUT EVERY TIMEI  have to route myself away from this one on purpose and today was no exception. Sign in to view status or complete next steps on your loan. Contact the business for more information about recent service changes. Calculate the credit card payoff months or payment for your current card. He told what the offers were (which overall sounded great), led me to believe that this real would happen because he never stated otherwise. Within a little under a month we were home owners! Providing exceptional service, guidance and education for all of my mortgage family for over 30 years. Wonderful experience working with Ali H.! -IRA's & CD's Numerous credit report errors. So Kind, helpful, and patient! They approved me for my car loan and was able to refinance my mortgage. Savannah at the Bardstown Road location was very helpful with all our need.The staff is always friendly and extremely helpful great service. I have purchased and refinanced several times in my life and this was the fastest experience I've ever had. FU Transcend! This is horrible service. She is smart and funny, making the process easy and fun! I get no answers that make any sense, but I get plenty of attitude. The rate is low! Live your vision. Loyal customer for the past 10 years. -Credit Cards Went in for a car loan and instead of just giving me what I wanted, they looked at my entire situation. I love my Shelbyville Road location. Wonderful service! So thankful for Transcend!! I came in to Transcend Credit Union today to get an auto loan. Process was very easy and loan officer was very knowledgeable. Since 02/27/2018 I've tried calling the branch 10 times, just to be placed on hold by the customer service center (5024593000)for lengths of 20mins to 30mins. Just outstanding! So much for thanking us for being a customer and taking out a loan. Invest with purpose. -Ann. Please contact the credit union for this branch's temporary hours. We may have made the mistake, we cannot say for sure, it may be on their end too, but this is really poor customer service and just a bad practice.And Branden, take the time to sign your name versus an image if you are going to try and charge me $10.00! Looks like will need to find another bank to bank with. At the end of the day, I did get my vehicle, but the process was ridiculously confusing - being told too many things by too many people. Leave a review and share your experience. I have been with them for years and have had nothing but issues every month. First charge was for the pending payment second charge was for paying the bill. .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}. And you can't get any better than Dita. Now we are not perfect and do make mistakes, but we just received a form letter from Branden Bledsoe with the opening paragraph being one sentence stating we are being charged a $10 fee for not letting them know we moved. Have been trying for the last week to use the online bill payment app. I recommend anyone give them a try. We hope to hear from you soon. They have all the products/services a large Bank offers but MUCH BETTER SERVICE! Where can I find the Transcend CU login for Online Banking?Access to your accounts with online banking is available login here. Calculate Auto Loan amount with the easy online calculator. A total of 66 dollars charged and direct deposit was made the same day the bill was paid. Fulfilling our customer's insurance…. It's the 6th largest credit union in Kentucky with assets totaling $476.2 Million and providing banking services to more than 51,000 members. But Transcend, and Lou Ann, made it easy and affordable. This lady is top notch always looking for the best rates for me. Love love love the service I receive at KY Telco! Matt was great and kept the process moving. With help getting setup, start at the website. I love this Credit Union. They can't keep track of my money and I had to prove to them my account was paid in full, not to get them to remove the black marks from my credit rating. We move often for work and have a process to contact all our contacts, a list with the key customer service phone numbers. I used Telco (Transcend) for years and I'd never use them again. Transcend Credit Union (formerly known as Kentucky Telco Credit Union) has been open since 1934. We regret to hear that you had a negative experience. Great products and technology. I filed a claim with my bank but I have been trying to contact Transcend so that I can expedite the process but they never answer the telephone. Thanks for being there for me and my family! Full details available online on the website. You shouldn't either. Calculate mortgage payments online. There's no way to go around this problem, I had to write a check & send it through the mail (which scares the britches off me because the US PS has lost mine (&my whole streets) mail & had one carrier who was just tossing his stuff in a dumpster & the whole neighborhood didn't find out until we started getting utilities shut off or accounts sent to collection, but that's for another rant to another "company". Then I get a voicemail from the loan officer stating to call him back, I called right back, but he was on vacation that following Friday and Saturday and I guess had already left for the day (this was Thursday), so I left a voicemail. And calling is a joke. I'll be a member for life!!" I know that's what I will be doing. I recommend them to everyone that is looking into changing banks/credit unions. Yelp users haven’t asked any questions yet about Transcend Credit Union. I waited until the next Thursday (a week), never heard from him. I will need to find an institution that is truly about offering real service to its customers. Is Transcend CU Mobile Banking available?Yes, mobile banking for members provides access to your accounts. Please fix your customer service issues please! Just got my second auto loan through Transcend. The employees are always well trained and focused on good customer service. This time, I don't know if was the language barrier or what, but there were sloppy mistakes made and lack of communication was apparent. I know of at least one bank that gives you at least 5 days to deposit funds before they charge you. 3/21/2019We would appreciate the opportunity to turn your negative experience around by settling this matter to your satisfaction. Vision, purpose and success can mean…, Founded in 2002, AmeriSave Mortgage Corporation is one of the largest and fastest-growing direct-to-consumer mortgage lenders in the U.S. Next step is a letter to the CEO, in today's day and age it is absurd to charge this fee and insulting to open a long letter with a single sentence saying we owe them money, whoever wrote this letter in their communications department needs to be fired. Vanessa was EXTREMELY helpful in expediting my application and approval. Thanks Transcend. Give them a chance. Serving the community since 1934, Transcend Credit Union (formerly Kentucky Telco Credit Union) has expanded the field of membership to include 25 nearby counties. Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. This is not about the $10.00, it is the point of it all. Almost closed my account today, and she really didn't care...she was ready to close it...where is the customer service these days???? 9/17/2019We regret to hear that you had a negative experience and would appreciate the opportunity to restore your confidence with us. If I did have an account with them I would CLOSE IT because who wants a bank account where its impossible to speak with a CSR or the Manager if you have an issue. I know long wish to bank with them. Get rates, begin pre approval, and find payoff address online on the website. -Credit Cards Download Acrobat Reader 5.0 or higher to view PDF files. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. With six branches and thousands of fee-free ATMs , we are committed to providing the highest level of service and the most competitive rates you’ll find in the area - … If I could give them a ZERO STAR RATING then I would! She worked diligently with my out of state dealer (who couldn't touch Transcend's rates) to get me into my new car. Contact the CU from the website or call (502) 459-3000. Best experience ever!! I contacted this credit union in regards to a auto loan refinance. I give them 5 stars! The employees were very helpful and made me feel like family from the moment I walked in. 10 other reviews that are not currently recommended, Find more Banks & Credit Unions near Transcend Credit Union. Just closed on our mortgage and I have to say I've never had better service. Have always had great success with transcend. I guess we all are supposed to leave our guns at home and be at the mercy of the people robbing the bank?They don't have many locations and the locations they have basically suck and are hard to get in and out of.As soon as I have some time on my hands I think I'll go somewhere else.This credit union doesn't have my interest in mind.

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