We have tried the uninstall/reinstall method, cleared caches and cleaned our phones out. Once it’s completed, a list of devices will appear with various identifiers. If you still have issues, you may need to reset your Ring app. 3 up to date Samsung phones, none of them are able to play the event history when our phones are connected to our wi-fi. Then, go to the Google Play store, find the Ring app and reinstall it. None of them will play the videos. There is an issue with the service. I also cannot view Event History on a families camera either. Despite the low likelihood of it being exploited, the researchers reported the issue to Ring before publicly disclosing the issue so the company could create and distribute a patch for the hole. Oct 6, 2020. I have exactlythe same problem. They keep ignoring me now right, @RingCentral ? Please note you will need an active Ring Protect Plan in order have your events stored and viewable. Click here to visit our Contact Us page for more options. Rapid Ring is a "light" version of the classic Ring app. Hi there, chat is available Monday - Sunday 7AM - 7PM BST. Security and system-related notifications cover when your system is running on battery or cellular backup, when you are in entry delay, any changes to the mode, and when a device has been bypassed. This is when the Rapid Ring app is most useful. Go to your Device Settings in the Ring app, and make sure the buttons for both Ring notifications and Motion notifications are set to the blue “On” position. Do this by deleting the app from your device. If you’re still not receiving notifications, you’ll need to return to your application settings to clear your data. To start, I recommend uninstalling and reinstalling the app on at least 2 of these phones to see if it makes an improvement in functionality. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Once reinstalled, make sure that you have the most up to date operating system on your device, log into the account, and try to look at your event history. Again, these notifications are sent even when your system is disarmed. Turn on/off your wifi to ensure it's not the network you're connected to on your phone that is preventing the event from loading, and that you do not have your phone connected to any VPN. Today. Martin. Device status notifications, if toggled on, will only be sent when your Alarm system is armed. Do this by deleting the app from your device. No incidents reported. Anyone else. Enjoy a fresh new Ring app update, including bug fixes and improvements. When testing a live view on a mobile device, please ensure bluetooth and VPN is disabled, as well as trying on wifi only and again on data only. What kind of technology company can’t figure out and fix their own technology? So it should be working now. Email notifications will be off by default. There are no exceptions with the master push toggle. Devices Operational 90 days ago 99.97 % uptime Today. The vulnerability happens in the video doorbell's communications with Ring's app. Ring is aware of a number of virus protection apps, file optimizers, ringtone apps, and battery saver apps available for Android Phones that may interfere with the Ring app's ability to provide notifications. The difference between the Ring Video Doorbell (1st generation) and Ring Video Doorbell (2nd generation), How to Reconnect Your Ring Device to Wifi or Change Your Wifi Network, Pre-Roll and Advanced Pre-Roll - Understanding the difference, Cold Weather and Battery-Powered Ring Devices, Standard and Advanced Motion Detection Systems Used in Ring Devices. Note: Notification settings are specific to the device connected to Ring, not your actual Ring. If Ring notifications sent to your Android device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues. However, if I use 4G LTE then it works fine. Please let us know how this goes! To solve this issue the Ring video doorbell may not be receiving sufficient voltage. The Community is full of answers! I copied this from that page below. The app works again. What to do After the Theft of Your Ring Device, Poor Quality Video Image and Adaptive Video Play, Fixing Your Devices Falling Offline Repeatedly by Adjusting Your Router, Fixing Poor Audio/Video Quality by Adjusting Your Router, Fixing Black Video Errors by Adjusting Your Router, Fixing Device Setup Errors by Adjusting Your Router. We did some research and found this post in the Microsoft Community. 2020-10-02 12:24:30 @JosephLacreta RT @PSU_CRs: Thank you @SNHUCR for hosting CD2 candidate Steve Negron on RingCentral tonight! Ring recommends uninstalling the following apps if you're having issues with Ring app notifications: Different from the notification toggles for Alarm Contact Sensors and Motion Detectors, the locks notification toggle controls notifications for a variety of lock activity. This website was last checked: 8 hours ago Hit the check button to update this page. The classic Ring app is a powerful tool that allows for great control over your devices and their many settings. We are also able to use the app normally on laptops and with our Kindles (android) and these devices are connecting via the same wi-fi as the Samsung phones that can't play back videos from the event history. Use our Search bar at the top for quick results. Also, if you have Ring cameras, use the Ring app to watch over your home from your phone. Oct 7, 23:45 UTC Oct 7, 2020. This has resulted in longer than usual wait times. Video Doorbell Operational Chime Operational Video Doorbell Pro ... navigating to the help center from Ring.com in the Ring app will return a message that says, "This site can't be reached." We just developed the same issue today. When Ring devices are in the process of updating, the light surrounding the button on the device will generally be flashing, so when this is happening, make sure not to press the button. Got a question? I can't play videos from the Event History. Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first community forum. This is a Macbook pro with a Windows partition. You can't turn off these vital email notifications.). Followed the link and downloaded and ran the Windows Update troubleshooter and no issues found, also got new Windows 10 udates today and they completed succesfully and the Ring app still doesn't start, still with the same error. If we turn off wi-fi and switch to data, the app works as it should. If you have your Ring Doorbell all set up, and were looking forward to a live view of the Ring’s camera, you might be disappointed to find that it’s missing from the Ring app. Check my account! Use our Search bar at the top for quick results. Escalated to tier 2 tech support. You may need to access your application settings to activate notifications. For updated information and additional support resources, please visit our response to COVID-19. Devices that have individual notification settings include Alarm Contact Sensors, Alarm Motion Detector, and Locks that are officially supported by Ring. Alarm: Alarm Notifications and certain Device Settings pages. Ring recommends uninstalling the following apps if you're having issues with Ring app notifications: Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.